FAQ
Commission Work
I am also available for commission work. For inquiries about custom pieces, pricing, and terms, please contact me via email (eva.vivi.arna@gmail.com). Commissioned artworks typically start at 500 EUR.
Frames
Unless stated otherwise, all artwork is sold unframed. I recommend using neutral-colored frames to complement the artwork’s colors or bold frames that enhance its color scheme. If you have trouble finding a suitable frame, I suggest visiting a custom framing shop.
For customers in Slovenia, I recommend Studio Černe, which offers various framing services and a 5% discount. They pay great attention to clients' needs and preferences, offering a wide variety of high quality frames, different types of glass, and the most professional service.
Šmartinska c. 217, 1000 Ljubljana
Images on Webshop
The images displayed on my webshop are low-resolution to prevent unauthorized use. However, all fine art prints are created from high-resolution files, ensuring exceptional quality.
Prints
All prints are limited edition, signed, and numbered. They are printed on warm white 200 g matte paper for a premium feel and appearance.
Sizes
Original paintings available on my webshop are primarily in A4 and A3 formats. Prints are produced from high-resolution files, allowing for availability in sizes ranging from A5 to A0.
Shipping
I offer worldwide shipping through various courier services. If you have trouble finding a shipping option for your location, please contact me ( eva.vivi.arna@gmail.com).
Orders are shipped once a week.
Delivery times vary based on destination.
Tracking information will be provided once your order has been dispatched.
Any VAT, customs duties, or import taxes applied by your local postal service are the buyer’s responsibility. Please check your country’s import regulations before placing an order.
While I strive for timely deliveries, I cannot be held responsible for delays caused by customs or postal services.
Returns
If you are not satisfied with your original artwork or limited edition print, you may return it within 30 days of purchase.
The item must be returned in its original packaging.
Email (insert email) with a return slip and a photo of the packed parcel to arrange for a refund.
Return shipping costs are the buyer’s responsibility.
Exchanges
The exchange process follows the same procedure as returns:
Return the original artwork or print.
Place a new order.
Once the returned item is received in good condition, you will be refunded for your initial purchase.
Order Cancellations & Address Changes
If you placed an order by mistake, it can be canceled within 12 hours. Please email (insert email) with your name and order number.
If you entered an incorrect shipping address, email ( eva.vivi.arna@gmail.com) ASAP with your correct address, name, and order number to ensure proper delivery.